MISSION STATEMENT
It is the aim of White Horse Employment and Professional Resources to remain a leading independent agency and to provide an unrivalled service to clients and candidates alike. We wish to establish and maintain long term relationships, operate ethically and professionally and to offer a guarantee to “do our very best” at all times.

As a company we will recognise both our legal and social responsibilities.

We will plan for strategic growth, attained through investing in and developing our staff and provide a working environment which recognises and rewards individual contribution, and encourages personal involvement.




DIRECTORS

Mandy Paterson MREC
Director

Mandy has a wealth of experience with client liaison and has spent 9 years within White Horse Employment both at Manager and Director level. Prior to this she ran her own business and worked at executive management level within the travel and tourism industry in senior client liaison roles. Her particular expertise is overseeing and developing our team of consultants and ensuring client accounts receive the level of service promised. She is currently the South West Regional Director of TEAM (The Employment Agents Movement) and is well versed in networking with and overseeing projects in conjunction with other organisations and TEAM members for larger or more specialised requirements.











Beverley Glover FREC
Director & Senior Recruitment Consultant for Professional Resources

Beverley spent 18 years working as a Personnel Manager in the private sector, latterly within a large manufacturing group with local responsibility for over 400 employees. A member of the IPD (by qualification) until 1998, and currently a Fellow of the Recruitment and Employment Confederation, she was for many years a member of the local Personnel Forum and worked on a number of projects with Wiltshire Tec. Her recruitment experience spans 26 years interviewing candidates up to Director level. She is trained in the use of the Psychometric system the company has invested in, is experienced in handling bespoke recruitment projects including writing adverts, job descriptions, performing selection interviews, is a keen advocate of training and development, and has recently been invited to participate in the REC mentoring scheme.





COMPANY HISTORY

White Horse Employment was established in 1988 and specialises in providing recruitment solutions for Professional and Office Support vacancies.

Mandy Paterson, Director and Beverley Glover, Director, are supported by a team of Recruitment Consultants, Managers, accounts and admin staff and a specialist marketing department and are longstanding members of the Recruitment and Employment Confederation (REC), TEAM (The Employment Agents Movement) and other local associations.

Winners of the National Age Positive Recruitment Excellence Awards and finalists of the Wiltshire Business of the Year Awards for two consecutive years, the company has a philosophy of providing a quality service - finding the right jobs for their candidates, and the right candidates for their clients. They believe "selling jobs" to people is not what the recruitment industry should be about, their commitment is to provide a high level of customer service and their success in both Regional and National Awards, shows their commitment to achieving this.

Membership of the REC is an essential feature of the company's ongoing strategy, it provides a strict framework for reputable agencies to work within, helps represent the industry at government level and promotes the advantages of engaging temporary workers, championing their employment rights.

The company offers both temporary and permanent staffing solutions, with it's expert division "Professional Resources" catering for the more specialist management and professional opportunities. Registration is free for all candidates, and offers an opportunity to exploit the "hidden" job market. Many of the positions are not advertised by the employer/client directly and a large number of clients place their vacancies on a sole agency basis.

As well as offering recruitment services, the company has on site training facilities, a Personality and Job Profiling system, skill assessment programmes and Personnel Consultancy.

This company's approach to the Recruitment Service is refreshing because the emphasis is on quality of service and building long-term relationships rather than making short-term profit.




WEBSITE PRIVACY STATEMENT

White Horse Employment will collect the personal details that you provide to us on our website for the purposes of providing you with services and/or information. In providing such services and/or information to you we will only use your data in accordance with the terms of the following statement.

This statement sets out below:

  1. How personally identifiable information of yours is collected from you through the website.
  2. How the information is used by us
  3. With whom the information may be shared and for what purpose(s)
  4. What choices are available to you regarding collection, use and distribution of the information.
  5. The kind of security procedures that are in place to protect the loss, misuse or alteration of information collected through our website
  6. How you can correct any inaccuracies in the information.


If you feel that this company is not abiding by its posted privacy policy, you should first contact Support Services Manager: emma.roberts@wh-employment.co.uk

Informaton Collection and Use

White Horse Employment is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others (excluding our executive division trading as Professional Resources). White Horse Employment collects information from our users at several different points on our website.

Registration

We request information from the user on our online registration forms. Here a user must provide contact information and information regarding the type of work you are seeking and your skills, qualifications and experience. This information is used to enable us to provide you with work-finding services. If we have trouble processing your application, this contact information is used to get in touch with you. White Horse Employment does not use this information for any other purpose.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We may share aggregated demographic information with our clients. This is not linked to any personal information that can identify any individual person.

Links

This web site contains links to other sites. Please be aware that White Horse Employment is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounts clerk or a marketing assistant) are granted access to personally identifiable information.

If you have any questions about the security at our website, you can send an email to Support Services Manager, emma.roberts@wh-employment.co.uk

Correction/Updating Personal Information

If your personally identifiable information changes please email us at trowbridge@wh-employment.co.uk

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

COMPLAINTS PROCEDURE

We will always respect your confidentiality, and will do our utmost to resolve any issues with which you are unhappy.

We will strive to constantly meet or exceed standards and will be accountable to the REC for breaches of the code of Good Recruitment Practise. If you are unhappy for any reason, please do not hesitate to raise the matter with us - a copy of our complaints procedure is available in our reception (or available on request).


EQUAL OPPORTUNITIES EMPLOYER

White Horse Employment is an equal opportunities employer and does not discriminate with regards to race, age, gender, disability, marital status or pay structures. Applicants are screened and selected purely on their skills and their ability to carry out a temporary, contract or permanent position. Candidates are supplied in accordance with the Employment Agencies Act 1973. A full copy of our poilcy is available upon request.

We are supporting the Government Age Positive campaign which promotes the benefits of employing a mixed-age workforce to include both older and younger people. Agencies should encourage clients to make decisions regarding recruitment that do not discriminate against an individual because of their age. For further information please see www.agepositive.gov.uk


SMOKING POLICY

Our policy is intended to ensure that all staff and visitors to White Horse Employment (“the company”) premises benefit from a smoke-free environment.

The aim of the policy is to guarantee the right of non-smokers to breathe smoke-free air at work, whilst also taking into account the needs of those who smoke. The policy is not concerned with whether people smoke, but with where they smoke whilst at work.


1. The company takes the view that smoking constitutes a fire risk and a hazard to the health of all its employees, both smokers and non-smokers (as a result of “passive smoking”)
2. Smoking will not be permitted in any area. This restriction applies at all times, including outside normal working hours
3. All visitors, temporary staff, contractors and clients will be expected to abide by the terms of the smoking policy. Appropriate signs will be displayed at all entrances to the premises and employees will tactfully remind visitors of the policy, if necessary


For any further information regarding our policies, please contact
trowbridge@wh-employment.co.uk

INFORMATION TO COMPLY WITH THE PROVISION OF SERVICES REGULATIONS 2009

Service Provider Information

White Horse Employment Network Limited (trading as White Horse Employment and Professional Resources)

Co Registration No: 2856748

Trading from 63A Fore Street, Trowbridge Wiltshire, BA14 8ET
Telephone Number: 01225 777157/01225 775520
Fax Number: 01225 751636
Email: trowbridge@wh-employment.co.uk

VAT No: GB 639 6172 12

Registration/Authorisation Details

White Horse Employment Network Limited is a Corporate Member of the Recruitment and Employment Confederation (REC) (see www.rec.uk.com). You can search for a REC member here http://www.rec.uk.com/membersarea/directory/default.asp?dir=1.

Terms and Conditions of Business

White Horse Employment Network Limited provides work-finding services to hirers and work-seekers. We are prohibited from charging work-seekers for those work-finding services. The charges or the method of calculating the charges payable by hirers are set out in our Terms of Business.

The terms on which we contract with hirers and work-seekers are set out in our Terms of Business/ Terms of Engagement. Our terms are subject to English law and to the jurisdiction of the English courts.

After Sales Guarantee

We offer refunds to hirers in certain limited circumstances the details of which are set out in our Terms of Business.

Professional Liability Insurance

We are required to hold professional liability insurance, this is held with Aviva Insurance and is for cover not exceeding £5million pounds.

Codes of Conduct

As a member of the REC, we are subject to the REC’s Code of Professional Practice which is available here http://www.rec.uk.com/about-recruitment/standards/rec-codepractice . The Code is available in English only.

The REC Code of Professional Practice does not offer a non-judicial dispute resolution procedure. It does offer a procedure whereby clients or individuals who have used the services of an REC member can complain about breaches of that Code of Professional Practice by that member.

The REC accepts complaints and queries in regards to the standards of best practice its members. It is a condition of membership that we have in place a Complaints Procedure to deal with complaints. Therefore, before referring a complaint to the REC, we would encourage you to use our Complaints Procedure, a copy of which is available on request.

The REC Professional Standards Team are not able to:-

investigate the conduct of an agency that is not a member of the REC

  • offer legal advice to the complainant
  • intervene to decide disputes of a legal nature, or contractual or commercial disputes, or those driven by competition
  • decide disputes between members and their employees or employers,
  • instigate a formal complaints procedure whilst any legal, tribunal or court action is ongoing or unresolved.
  • make an agency apologise.
    Please note: the REC complaints procedure does not deal with compensation in any respect.

    Industrial Disputes

    The use of workers supplied by an employment agency is governed by the Conduct of Employment Agencies and Employment Business Regulations 2003 (the Regulations). Regulation 7 makes it clear that employment businesses (those agencies who provide clients with temporary workers) are prohibited from providing agency workers to clients to replace individuals taking part in an official strike or official industrial action, or to replace individuals who have themselves been transferred by the client to perform duties of the person on strike or taking industrial action.



    © White Horse Employment Network Ltd, all rights reserved, commercial copying and lending prohibited.