Many organisations fail to realise the importance of customer service for business growth. Your customers are the lifeblood of your business; their satisfaction has a direct effect on your sales and subsequently your profitability. Thus, effective customer service determines if the business will continue or not.
In today’s world, customers are in charge. Their expectations are high but their actual experience doesn’t always match. But excellence in business requires a complete team effort: from employees to management, each link in the chain must be both strong and efficient in order to establish a true culture of service expertise.
Successful businesses acknowledge the fact that excellent customer service delivery plays a huge part in their growth plans, and that implementing a solid customer service strategy is a priority. White Horse Employment have joined forces with Joanne Rolliston (Engage and Grow Coach) and Peter Rolliston from ActionCOACH to bring you an unmissable workshop that takes you through five clear areas; helping you to understand the customer journey and how a positive customer experience will ultimately result in business growth.
Tuesday 3rd October 2017, 9.30am to 12.00pm Registration: 9.00am, Cumberwell Park, Bradford-on-Avon.
Who should attend?
This is an unmissable workshop for business owners and line managers of established businesses with five or more employees with aspirations of business growth.
What does the workshop cover and what will you achieve from attending?
Through a mix of presentation and participation; we will be looking at the five key areas in the customer journey:
1. The Ladder of Loyalty
2. The Customer Journey
3. Little Things
4. “Five Ways”
5. Defining your ideal client and keeping them
Delegates attending can expect to receive advice on how to increase customer service satisfaction and how to implement into their businesses.
Book your place now by emailing: firstname.lastname@example.org.
* First delegate FREE, £20.00 plus VAT for each additional delegate attending from the same organisation.
** Closing date for bookings, Friday 29th September, please note cancellations after this date may result in “Additional Delegates” charges still being invoiced.