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Our Policies

Information to comply with the Provision of Services Regulations 2009

The Provision of Services Regulations 2009 (the “Regulations”) implement the Services Directive (Directive 2006/123/EC) in the UK. The Regulations came into effect on 28 December 2009.


The Regulations require White Horse Employment to make available certain information to service recipients i.e. work-seekers and our clients. We must give you some of this information before we enter into a contract, we must supply other information if you request it.


We will make this information available as follows:

  • at the place where we provide our services or enter into a contract with you; and/ or
  • on our website; and/or
  • in the following documents:
    o White Horse Employment Jobseeker Brochure
    o White Horse Employment Client Brochure
    o White Horse Employment Customer Care Policy


  1. Service Provider Information
  2. Registration/ authorisation details
  3. Terms and Conditions of Business
  4. After-sales guarantee or refunds
  5. Professional liability insurance
  6. Code of Conduct

1. Service provider information

White Horse Employment Network Limited (trading as White Horse Employment and Professional Resources)
Co Registration No: 2856748
Trading from: 10-12 Fore Street, Trowbridge Wiltshire, BA14 8HA
Telephone Number: 01225 777157/01225 775520
Fax Number: 01225 751636
SMS: 07779 041520
VAT No: GB 639 6172 12

2. Registration/ authorisation details


A. White Horse Employment is listed on the following trade or other similar public register:

  • Recruitment and Employment Confederation, Corporate Membership Number: 4875

B. White Horse Employment is subject to authorisation/ licensing by the following authority(ies):

  • Employment Agency Standards Inspectorate -

C. White Horse Employment is subject to authorisation/ licensing by the following authority(ies) in the following EEA states: Not applicable


D. White Horse Employment carries on the following regulated profession(s): Not applicable

3. Terms and Conditions of Business


White Horse Employment provides work-finding services to hirers and work-seekers. We are prohibited from charging work-seekers for those work-finding services. The charges or the method of calculating the charges payable by hirers are set out in our Terms of Business.

We also provide the following services for which charges apply:

  • Skills Assessment & Training
  • Assessment Centres
  • Bespoke Marketing Options
  • Psychometric Testing
  • HR Consultancy

These services are tailored to the client requirements and therefore will vary in price. All prices will be discussed, agreed and confirmed in writing if these services are taken up.


The terms on which we contract with hirers and work-seekers are set out in our Terms of Business & Terms of Engagement. Our terms are subject to English law and to the jurisdiction of the English courts.


4. After-sales guarantee or refunds


We offer refunds to hirers in certain limited circumstances the details of which are set out in our Terms of Business.


5. Professional liability insurance


We are required to hold professional liability insurance, this is held with Hiscox Insurance Limited and is for cover not exceeding £5million pounds.


6. Code of Conduct


As a member of the Recruitment and Employment Confederation (REC), we are subject to the REC’s Code of Professional Practice which is available here . The Code is available in English only.


The REC Code of Professional Practice does not offer a non-judicial dispute resolution procedure. It does offer a procedure whereby clients or individuals who have used the services of an REC member can complain about breaches of that Code of Professional Practice by that member.


The REC accepts complaints and queries in regards to the standards of best practice of its corporate members. It is a condition of REC membership that we have in place a Complaints Procedure to deal with complaints. Therefore, before referring a complaint to the REC, we would encourage you to use our Complaints Procedure, a copy of which is available on request.


The REC Professional Standards Team are not able to:-

  • investigate the conduct of an agency that is not a member of the REC
  • offer legal advice
  • intervene to decide disputes of a legal nature, or contractual or commercial disputes, or those driven by competition
  • decide disputes between members and their employees or employers, 
  • instigate a formal complaints procedure whilst any legal, tribunal or court action is ongoing or unresolved.
  • suspend or expel a member (this decision can only be made by the Professional Standards Committee)
  • make an agency apologise.

Please note: the REC complaints procedure does not deal with compensation in any respect.


7. Industrial Disputes

The use of workers supplied by an employment agency is governed by the Conduct of Employment Agencies and Employment Business Regulations 2003 (the Regulations). Regulation 7 makes it clear that employment businesses (those agencies who provide clients with temporary workers) are prohibited from providing agency workers to clients to replace individuals taking part in an official strike or official industrial action, or to replace individuals who have themselves been transferred by the client to perform duties of the person on strike or taking industrial action.