Key responsibilities:
- Own the service delivery to our customers and to set and manage customer expectations.
- To actively advise, engage and empathies with the customer to deliver well-thought-out, well-executed, on-time solutions
- Deliver a culture of service. The role is both inward and outward-looking and has a key role in a culture of service by managing relationships (internal and external) with the same high professional standards, attention to detail and professional courtesy
- Examine and process customer orders using bespoke company software
- Apply customer contract pricing and calculations to allocate approved pricing and generate invoices for orders received
- Monitor customer satisfaction and quality issues by conducting route cause analysis, resolving and reporting on non-conformances (internal and external)
- Apply approved business processes and procedures. Ownership and support, working independently and as part of the wider team