Service Desk

Location United Kingdom
Job type: Permanent
Salary: £28000.0
Contact name: Stevie McCraith

Contact email: stephen.mccraith@wh-employment.co.uk
Job ref: 946
Published: about 2 months ago
JOB TITLE:Service Desk Engineer LOCATION:Remote SALARY & BENEFITS:£28K

We are supporting a leading veterinary care provider, with over 2200 sites across 19 countries they are a leading figure in the industry. With a busy service desk function already established we are looking for an experienced engineer (Min 2 years commercial experience) who can join the team.

The company offer a flexible hybrid working policy along with the potential for fully remote work for the right candidate.

 

Service desk is running Monday – Friday  ( 8am-6.30pm ) with the option for overtime on a Saturday 8.30-1pm.

 

Resolve as many of these tickets as possible and to monitor, track, own and communicate the resolution of tickets by other IT support teams.

 

Skills/Knowledge:

• Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies.

 

 

• Knowledge of MS Client operating systems

• Knowledge of ticket management

• Software licensing

• Hardware management

• Exposure to remote support software

• Email and other productivity tools such as MS Office 365, Office 2016, Office 2010,    SharePoint