We are supporting a leading veterinary care provider, with over 2200 sites across 19 countries they are a leading figure in the industry. With a busy service desk function already established we are looking for an experienced engineer (Min 2 years commercial experience) who can join the team.
The company offer a flexible hybrid working policy along with the potential for fully remote work for the right candidate.
Service desk is running Monday – Friday ( 8am-6.30pm ) with the option for overtime on a Saturday 8.30-1pm.
Resolve as many of these tickets as possible and to monitor, track, own and communicate the resolution of tickets by other IT support teams.
Skills/Knowledge:
• Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies.
• Knowledge of MS Client operating systems
• Knowledge of ticket management
• Software licensing
• Hardware management
• Exposure to remote support software
• Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint