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Vacancy Details
Job Title : Customer Service Supervisor (8 month maternity cover)
Ref : 83A
Location:  Chippenham / Wiltshire
Category:  Customer Service
Division:  Temporary Division
Salary:  To £26,000 per annum, pro rata, depending on experience
Job Type: 

Are you looking for a new supervisory role where you can really add value and make a difference? Our client is long established and progressive employer of choice, looking for a Customer Service Supervisor to work closely with the customer service team and play a key part in development and success of the department on an 8 month maternity cover position.
You will be responsible for ensuring timely processing of orders; expediting and coordinating workflow within the department; resolving customer problems; reviewing agreements for conformity to company rates, rules and regulations.
The position is responsible for managing the customer service department; training; updating and establishing policies and procedures; identifying areas for improvement; coordinating schedules and conducting annual performance reviews.
In addition you will be responsible for:
  • Ensure orders are processed and fulfilled to customers’ satisfaction
  • Process purchase orders (Sales Quotes & Orders)
  • Follow up with customer requests and secure relevant data to share with Sales Team
  • Approve and expedite requests and manage escalations as appropriate
  • Manage difficult or complex customer concerns as identified by the customer service team, bringing issues to resolution and ultimately driving customer satisfaction
  • Responsible for the day to day management of assigned customer accounts
  • Coordinate with planning and warehouse to minimize delivery issues
  • Manage, train and develop Customer Service Department
  • Hire and supervise customer service representatives
  • Provide training for team members on areas to improve, including guidance on how to handle tough situations, how to answer difficult questions
  • Review and update all customer response form letters, provide guidance for language and professionalism
  • Set goals, objectives and metrics for CS team, conduct performance reviews

Experience and knowledge of electrical components and technical customer service would be advantageous 

To be successful in this hands-on role, you will have previous experience of supervising staff within an electrical manufacturing environment. You will also possess excellent administration and communication skills as you will be dealing with customer escalations and internal customers. Experience with Windows based manufacturing operating systems strongly preferred such as SAP, MRP, ERP. In return our client offers future career progression, training and development.

If you have the experience to take this role and make it your own, please get in touch today, immediate start available!