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Vacancy Details
Job Title : Customer Service Administrator
Ref : 79
Location:  Wiltshire / Chippenham
Category:  Finance Support / Office Support / Administration / Clerical / Customer Service / Data Entry
Division:  Temporary Division
Salary:  To £23,000 per annum, pro rata, depending on experience
Job Type: 
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Temporary

Are you looking for a new customer service role where you can really add value and make a difference? Our client is long established and progressive employer of choice, looking for a Customer Service Administrator to work closely with the customer service team and play a key part in development and success of the department for a long term temporary position.
 
You will be responsible for ensuring timely processing of orders; expediting and coordinating workflow within the department; resolving customer problems; reviewing agreements for conformity to company rates, rules and regulations.
 
In addition you will be responsible for:
  • Ensure orders are processed and fulfilled to customers’ satisfaction
  • Process purchase orders (Sales Quotes & Orders)
  • Follow up with customer requests and secure relevant data to share with Sales Team
  • Approve and expedite requests and manage escalations as appropriate
  • Identify difficult or complex customer concerns
  • Responsible for the day to day management of assigned customer accounts
  • Coordinate with planning and warehouse to minimize delivery issues
  • Review and update all customer response form letters, provide guidance for language and professionalism
Experience and knowledge of electrical components and technical customer service would be advantageous 
To be successful in this hands-on role, you will have previous experience of Customer Service within an electrical manufacturing industry. You will also possess excellent administration and communication skills as you will be dealing with customers both internal and external. Experience with Windows based manufacturing operating systems strongly preferred such as SAP, MRP, ERP. In return our client offers future career progression, training and development.
 
If you have the experience to take this role and make it your own, please get in touch today, immediate start available!


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