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Vacancy Details
Job Title : Helpdesk Advisor
Ref : P407
Location:  Trowbridge / Wiltshire
Category:  Data Entry / Customer Service
Division:  Permanent Division
Salary:  £19,928 per annum
Job Type: 

Are you looking for a role where you can showcase fantastic customer service skills within a financial division of a well- established national business?
About the Role:
 As Customer Helpdesk Advisor you will be the principal point of contact for all enquires for finance division, this to include contact with customers and suppliers, the role will be faced paced and varied daily where customer service delivery standards are paramount.  
You will be resolving all queries predominately via phone and email whilst using internal and external financial systems.  You will understand purchase to pay and sales cash cycles and happy to work within a busy team environment.
In addition, you will be confident to provide training and guidance in relation to compliance and be familiar working with service level agreements and KPI driven environments.
About You:
Do you have strong analytical and numeracy skills and have ability to interpret financial data?
Are you an excellent team player working within a financial service setting?  
You will need excellent communication skills at all levels as you will be sharing knowledge to improve service and processes.  Previous work within a call centre environment handling high volume calls would be beneficial.
Qualified by experience or part qualified AAT or NVQ qualified would be advantageous to this application.

If this sounds like you something you would be interested in – please get in touch today!