IT support

IT SUPPORT

Devizes

Background:

Working as member of the IT department, reporting to the IT Manager, this is a role in a busy department providing support to all areas of a manufacturing company.

The role requires excellent communication and organisational skills with an aptitude for trouble shooting and fault finding. The right candidate will possess good attention to detail as well as being methodical and conscientious in their work. Discretion is paramount in this role as confidential information will be accessible.

The right individual will be enthusiastic, ready to learn with a flexible can-do attitude and be able to work as part of a team which works across multiple sites.

Role and Responsibilities:

Provide 1^st & 2^nd line IT support and assist users in all areas of the Devizes factories.

This will include, but not be limited to:

• Acting in a 1^st line support role to investigate incidents and requests that are reported to IT;
• Taking ownership of end user faults and bringing them to a successful resolution;
• Escalating problems to other team members and third-parties;
• Installation and configuration of:
  • 3^rd party business applications/software;
  • Windows PCs;
  • Peripheral equipment e.g. printers, telephony equipment.
• Assisting users to use software applications more effectively.

Requirements:

It is highly desirable that candidates have:

• a formal IT related qualification(s) or certification(s) or experience in a similar role.
   

In addition the following would prove beneficial:

• Understanding of Microsoft Operating Systems and Microsoft Office applications;

• Previous experience of working in engineering/factory environment;
• Working knowledge of Dynamics 365 & SharePoint would be an advantage;
• Excellent communication skills.

Further Information:-

• This is a 6-month FTC appointment.
• The role is on-site.
• Hours are 08:45 - 17:00 Mon – Thurs with ½ hr lunch, 08:45 – 15:15 Fri ½ hr lunch. (37 hours)

Package:

• Attractive salary + overtime when available.
• Access to Stakeholder Pension Scheme
• Employee support program
• Private Family Healthcare
• 25 Days Holiday
• Good clean & modern factory with canteen and on-site parking