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White Horse Employment is pleased to be working with a Ringwood-based IT consultancy in their search for a first-line support technician.
This is a great opportunity, as the company is small and friendly but fast-growing, giving you the chance to learn new skills and progress in your career. The role requires you to be able to travel to clients, making your day-to-day role varied. Another perk of the role is reporting to a highly knowledgeable IT manager who will help guide and support you. The office is surrounded by natural beauty that you will be able to take advantage of during your 1-hour lunch.
The ideal candidate will be determined by their general knowledge of hardware and software applications such as Azure, Active Directory, and Microsoft 365/Office.
duties will include
: • Provide first line technical support to internal users, resolving issues in a timely manner
• Troubleshoot hardware, software, and network problems, escalating complex issues to the appropriate teams
• Install, configure, and maintain desktops, laptops, and networks
• Assist with user account management and access control
• Collaborate with other IT teams to ensure smooth operation of systems and services Document incidents and resolutions in the ticketing system
Experience:
• Minimum of 1 years of experience in a similar role. However entry level will be considered
• Strong knowledge of desktop support principles and best practices Proficient in using remote support tools to assist users remotely
• Experience with Windows operating systems (Windows 10) and Microsoft Office Suite, along with cloud based applications
• Excellent customer service skills
For this you'll be compensated for with a salary of £24,000 per year
Job Type: Full-time Salary: £24,000.00 per year
1st Line support Technician
Location | Ringwood |
Job type: | Permanent |
Salary: | £24000.0 |
Contact name: | Ash Warren |
Contact email: | ash.warren@wh-employment.co.uk |
Job ref: | 1944 |
Published: | over 1 year ago |
This is a great opportunity, as the company is small and friendly but fast-growing, giving you the chance to learn new skills and progress in your career. The role requires you to be able to travel to clients, making your day-to-day role varied. Another perk of the role is reporting to a highly knowledgeable IT manager who will help guide and support you. The office is surrounded by natural beauty that you will be able to take advantage of during your 1-hour lunch.
The ideal candidate will be determined by their general knowledge of hardware and software applications such as Azure, Active Directory, and Microsoft 365/Office.
duties will include
: • Provide first line technical support to internal users, resolving issues in a timely manner
• Troubleshoot hardware, software, and network problems, escalating complex issues to the appropriate teams
• Install, configure, and maintain desktops, laptops, and networks
• Assist with user account management and access control
• Collaborate with other IT teams to ensure smooth operation of systems and services Document incidents and resolutions in the ticketing system
Experience:
• Minimum of 1 years of experience in a similar role. However entry level will be considered
• Strong knowledge of desktop support principles and best practices Proficient in using remote support tools to assist users remotely
• Experience with Windows operating systems (Windows 10) and Microsoft Office Suite, along with cloud based applications
• Excellent customer service skills
For this you'll be compensated for with a salary of £24,000 per year
Job Type: Full-time Salary: £24,000.00 per year
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