1st Line support Technician

Location Ringwood
Job type: Permanent
Salary: £24000.0
Contact name: Ash Warren

Contact email: ash.warren@wh-employment.co.uk
Job ref: 1944
Published: over 2 years ago
White Horse Employment is pleased to be working with a Ringwood-based IT consultancy in their search for a first-line support technician.

This is a great opportunity, as the company is small and friendly but fast-growing, giving you the chance to learn new skills and progress in your career. The role requires you to be able to travel to clients, making your day-to-day role varied. Another perk of the role is reporting to a highly knowledgeable IT manager who will help guide and support you. The office is surrounded by natural beauty that you will be able to take advantage of during your 1-hour lunch.

The ideal candidate will be determined by their general knowledge of hardware and software applications such as Azure, Active Directory, and Microsoft 365/Office.

duties will include
: • Provide first line technical support to internal users, resolving issues in a timely manner
• Troubleshoot hardware, software, and network problems, escalating complex issues to the appropriate teams
• Install, configure, and maintain desktops, laptops, and networks
• Assist with user account management and access control
• Collaborate with other IT teams to ensure smooth operation of systems and services Document incidents and resolutions in the ticketing system

Experience:

• Minimum of 1 years of experience in a similar role. However entry level will be considered
• Strong knowledge of desktop support principles and best practices Proficient in using remote support tools to assist users remotely
• Experience with Windows operating systems (Windows 10) and Microsoft Office Suite, along with cloud based applications
• Excellent customer service skills

For this you'll be compensated for with a salary of £24,000 per year

Job Type: Full-time Salary: £24,000.00 per year