It support Technician 3rd line

Location Devizes
Job type: Permanent
Salary: £40000.0
Contact name: Stevie McCraith

Contact email: stephen.mccraith@wh-employment.co.uk
Job ref: 3230
Published: about 1 month ago
JOB TITLE:3rd Line Technical Support LOCATION:Melksham SALARY & BENEFITS:£40k HOURS:37.5

Provide comprehensive IT support across multiple factory locations, resolving complex technical issues related to Windows environments, Office365, SharePoint, and mail flow. Manage Active Directory, Group Policy, and system maintenance. Document solutions, train team members, and contribute to security best practices. Assist in IT infrastructure changes and user software training. Participate in on-call rota after probation.

Requirements:

  • Proven 3rd line support experience
  • IT qualifications/certifications preferred
  • Proficiency in Microsoft systems, Teams telephony
  • Understanding of network technologies and virtualization
  • Experience with cloud platforms, SCCM, WSUS, Intune
  • Knowledge of cybersecurity and network hardware
  • Excellent communication skills