Technical Account Manager

Location Melksham
Discipline: Commercial
Job type: Permanent
Contact name: Kirsten Mortimer

Contact email: kirsten.mortimer@wh-employment.co.uk
Published: about 1 month ago

White Horse are pleased to be supporting a UK leading creative agency with their search for a new IT Support Coordinator to join the team. This is a brand new position is being brought in to provide first line technical support to all clients. Our client is a long standing, national business with a close knit, friendly team.

 

Responsibilities of the role include:

·       Managing the set-up of equipment, ensuring everything is integrated and working correctly

·       Providing first line technical support for all clients and in-house team, being the first point of contact for allocated client accounts

·       Holding monthly scheduled check ins with customers, keeping the CRM up to date with any issues

·       Providing other technical support including dealing with hardware issues, inspecting technical platforms, liaising with external providers, updating the Shared Google Doc and troubleshooting technical details

·       Setting up equipment ready for dispatch

 

Skills and experience required:

·       Proven experience in a technical/ IT support role and a good understanding of digital systems

·       Proficient using digital and cloud-based apps, platforms and programmes

·       Excellent customer service and relationship building skills

·       Strong attention to detail, organisation and problem solving skills

·       A great work ethic with the drive to go above and beyond

·       A keen interest and enthusiasm for tech and marketing is advantageous

 

Benefits:

·       Hybrid working, 3 days in the office

·       Life assurance

·       Health cash plan

·       Team building activities

·       Personal development