Customer Care Representative

Location Melksham
Job type: Fixed Term
Salary: £25000.0
Contact name: Imogen Hewitt

Contact email: imogen.hewitt@wh-employment.co.uk
Job ref: 976
Published: about 1 month ago
JOB TITLE: Customer Service Representative
LOCATION: Melksham
SALARY: £25,000
FIXED TERM CONTRACT UNTIL JAN 2023
 

White Horse Employment are pleased to be working with an expanding, global company in the heart of Wiltshire who are looking for a Customer Service Representatives to join their growing Customer Care team on a Fixed Term Contract until January 2023.

This is a fantastic opportunity to join a prestigious and reputable company and a chance to learn and further develop your experience within an amazing a well-established team. If you're passionate about customer service and want to grow within a business, and achieve job satisfaction this is the role for you!

The Customer care team deals with high volume of queries/questions which could be complaint driven with lots of emails and calls to deal with as well as finding alternative solutions. The types of queries could be something like a failed delivery or wrong/damaged product to re-keying orders with date/address/product changes. Dealers and end clients (blue chip companies) orders could be worth a very large amount of money. They are looking for someone to take ownership, be proactive, build relationships and someone who is able work well in a very busy and fast paced environment.

The day to day of this role will involve:

  • Resolving inbound queries relating to the company’s products
  • Identify customers needs and act accordingly
  • Speaking with customers over the phone
  • Responding to emails
  • Building relationships with customers through open and genuine communication

Ideally you will have:

  • Excellent communication skills and telephone manner
  • A positive demeanor and a drive to exceed expectations
  • Excellent organisational skills

In return, you will receive a generous salary and benefits package, as well as the opportunity to join a company with massive amounts of development and progression. This role can also offer 1 day pw remote working.

If this sounds like your next opportunity, apply now!