Head of Support

Location Milton Keynes
Discipline: Technology
Job type: Permanent
Salary: £55000.0
Contact name: Stevie McCraith

Contact email: stephen.mccraith@wh-employment.co.uk
Job ref: 2878
Published: about 2 months ago
JOB TITLE: Head of Support LOCATION:Hybrid Milton Keynes SALARY & BENEFITS:Circa £55k  HOURS:37.5

Leading a talented team of circa 20 1st,2nd, and 3rd line analysts on a busy service desk that covers more than 8000 tickets a year. This role will be more people and strategy than technical.

Part of the role will be creating and developing team leads to share the workload of people management. Strategic leadership will be key to this position and shaping the future of the support team, aligning with the ambitious goals and ensuring their journey to the cloud is seamless and customer-centric.

 

Promoting development within the team and spearheading initiatives to enhance the skills and fostering a growth environment will be key to success in the business.

Redefine our support processes, making them more efficient, effective, and tailored to meet the evolving needs of our customers.

 

Experience

  • A customer-centric approach, with the creativity and drive to meet and exceed expectations.
  • Proven experience in team building, fostering a culture of cooperation, spirit, and pride.
  • Exceptional communication skills, capable of selling new ideas both internally and externally.
  • Experience in higher education or related fields is a bonus, but not essential.
  • Experience with JIRA and Salesforce products is a bonus but not essential and additionally, SQL knowledge and experience is preferred but isn’t a showstopper.

 

The role will be based in the office 3 days a week in Milton Keynes but will have some flex on when this is scheduled.