Junior IT Technician

White Horse Employment is pleased to be working with our long-standing client, based in Bath, in their search for a junior IT technician.

This is a highly reputable modern organisation with a modern office space. This will be a great opportunity for those wanting to start their IT career, as you will be reporting to a highly knowledgeable IT manager to help guide you. The ideal candidate will already possess technical knowledge along with qualifications in the IT sector from self learning or education courses.

You will be responsible for:

• Providing technical support to end-users for computer hardware, software, and networking issues.
• Communicate with users to understand and troubleshoot their technical problems.
• Running the service desk, issuing first-line support, and referring more technical issues to the support team
• Perform software troubleshooting and installations.
• Assist with desktop support, including hardware setup, software installation, and user account management.
• Respond to help desk tickets in a timely manner and resolve issues efficiently.

Requirements:

• Previous experience in a customer service or technical support role is preferred.
• Knowledge of computer hardware and software
• Familiarity with software troubleshooting techniques.
• Basic understanding of networking concepts.
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as part of a team.

For this, you'll be compensated with a salary of £23,000 per year.

Job Types: Full-time, Permanent

Salary: £21,000.00-£23,000.00 per year