Service Advisor

Location Westbury
Job type: Permanent
Salary: £26500.0
Contact name: Dan Churnside

Contact email: dan.churnside@wh-employment.co.uk
Job ref: 2189
Published: about 2 months ago

White Horse Employment are pleased to be supporting a national based automotive group with their search for a new Service Advisor in their Westbury branch. This is a new vacancy being brought in to support the exciting growth of the business, within a friendly fast paced team.

This position will be responsible for ensuring all customers have an excellent experience, assisting with all requirements for service and vehicle repairs.

Main responsibilities include:

  • Ensure customer requirements are fully understood and communicated to the wider team.
  • Assisting customers with all service and vehicle repairs, updating on the progress of works, handling any queries and complaints, and ensuring a high standard of customer satisfaction.
  • Recording vehicle details and service history information accurately, ensuring this is kept up to date.
  • Working with the wider team to ensure optimum utilisation of workshop capacity.
  • Providing an excellent and thorough aftersales service.
  • Ensuring customer awareness of all products and services available, selling additional products and repairs where possible.

The right person for the role will come with:

  • Previous experience as a service advisor or in a similar customer service position required.
  • Excellent communication skills both written and in person.
  • Strong multitasking and problem solving skills.
  • Experience within the automotive industry desirable.
  • Excellent customer service and relationship building skills.
  • Professional appearance.